Refund Policy

Effective Date: January 1, 2025

At AI Learning Hub, we are committed to providing high-quality educational content and services. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are provided for our courses and services.

1. Overview

This Refund Policy applies to all courses, educational materials, and services offered by AI Learning Hub through our website weighty-payment.com. The policy covers:

• Individual course purchases
• Course bundles and packages
• Subscription services (if applicable)
• One-on-one coaching or consultation services

2. 30-Day Money-Back Guarantee

2.1 Eligibility Requirements

To be eligible for a full refund under our 30-day money-back guarantee, you must meet the following conditions:

• Your refund request must be submitted within 30 days of your original purchase date
• You must have completed less than 30% of the course content
• You must not have downloaded more than 30% of any downloadable course materials
• You must not have received a completion certificate for the course
• This must be your first refund request with AI Learning Hub (account holders are limited to one refund per 12-month period)

2.2 How to Request a Refund

To request a refund under our 30-day money-back guarantee:

1. Contact our support team at [email protected] with the subject line "Refund Request"
2. Include your full name, order number, and email address associated with your account
3. Briefly explain the reason for your refund request (this helps us improve our services)
4. Allow up to 5 business days for us to review your request

2.3 Processing Time

Once your refund is approved:

• We will initiate the refund to your original payment method within 5-7 business days
• The refund may take an additional 5-10 business days to appear in your account, depending on your financial institution
• You will receive a confirmation email once the refund has been processed
• Your access to the course materials will be revoked upon refund processing

3. Exceptions to the 30-Day Guarantee

The following purchases are not eligible for refunds under our 30-day money-back guarantee:

3.1 Heavily Consumed Content

• Courses where you have completed more than 30% of the content
• Courses where you have downloaded more than 30% of the materials
• Courses for which you have received a completion certificate

3.2 Promotional and Discounted Purchases

• Courses purchased during special promotional periods at significant discounts (over 50% off)
• Bundle purchases where individual courses have been accessed extensively
• Free bonus courses included with other purchases

3.3 Subscription Services

• Refunds for subscription services are handled separately (see Section 5)

3.4 Third-Party Purchases

• Courses purchased through third-party platforms (refunds must be requested through those platforms)

3.5 Gift Purchases

• Courses purchased as gifts after the recipient has accessed the content

4. Extended Refund Consideration

While our standard guarantee is 30 days, we understand that exceptional circumstances may arise. Requests submitted between 31-60 days after purchase will be evaluated on a case-by-case basis.

4.1 Circumstances for Extended Consideration

Extended refund requests may be considered in cases of:

• Serious medical emergencies or hospitalization
• Technical issues with course access that were not resolved in a timely manner
• Significant course content errors or misrepresentation that were not corrected
• Other extraordinary circumstances beyond your control

4.2 Documentation Required

Extended refund requests must include:

• Detailed explanation of the circumstances
• Supporting documentation (if applicable)
• Evidence of attempts to resolve issues through our support channels (for technical issues)

4.3 Partial Refunds

For extended refund requests, we may offer:

• Partial refunds based on content consumed
• Course credits for future purchases
• Transfer to a different course better suited to your needs

5. Subscription Services Refund Policy

If we offer subscription-based access to our content, the following terms apply:

5.1 Monthly Subscriptions

• You may cancel your subscription at any time
• Cancellation prevents future charges but does not refund the current billing period
• You retain access to content through the end of the current billing period
• New subscribers may request a refund within 7 days of initial subscription for a full refund of the first month

5.2 Annual Subscriptions

• Annual subscriptions may be refunded within 30 days of purchase if less than 10% of available content has been accessed
• After 30 days, no refunds are available, but you may cancel to prevent auto-renewal
• Cancellation of annual subscriptions does not result in prorated refunds

6. Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

Item/Service	Reason
One-on-One Coaching Sessions	Once completed, the service has been fully delivered
Live Webinars or Workshops	After the event has occurred, the service cannot be returned
Certification Exam Fees	Administrative and processing costs are non-recoverable
Digital Downloads	Once downloaded, the product cannot be returned
Custom or Personalized Content	Created specifically for individual users

7. Technical Issues and Course Quality

7.1 Technical Problems

If you experience technical difficulties accessing course content:

• Contact our technical support team immediately at [email protected]
• We will work diligently to resolve technical issues within 48 hours
• If technical issues cannot be resolved, you may be eligible for a full refund regardless of the 30-day window
• The refund window will be extended while technical issues are being addressed

7.2 Course Content Issues

If you believe course content is:

• Significantly different from the description
• Contains major errors or outdated information
• Incomplete or missing promised components

Please contact us immediately. We will either correct the issues or provide a full refund if corrections cannot be made satisfactorily.

8. Refund Limitations and Restrictions

8.1 One Refund Per Year Policy

To prevent abuse of our refund policy:

• Each customer account is limited to one approved refund request per 12-month period
• Multiple refund requests within 12 months may result in denial of subsequent requests
• Accounts with patterns of purchasing and refunding may be flagged for review

8.2 Account Suspension

We reserve the right to suspend or terminate accounts that:

• Repeatedly request refunds after consuming significant content
• Show patterns of abuse of our refund policy
• Provide false information in refund requests
• Violate our Terms and Conditions

8.3 No Refunds After 60 Days

Under no circumstances will refunds be provided for purchases made more than 60 days prior to the refund request, except where required by law.

9. Chargeback Policy

If you initiate a chargeback or payment dispute with your financial institution instead of contacting us first:

• Your account will be immediately suspended pending resolution
• You will lose access to all course materials and services
• We will provide evidence of service delivery to your financial institution
• Future purchases may be restricted or declined
• We may pursue legal action for fraudulent chargebacks

Please contact us first if you have concerns about a charge. We are committed to resolving disputes fairly and quickly.

10. Special Circumstances

10.1 Medical or Family Emergencies

We understand that life circumstances can change unexpectedly. If you experience a medical emergency or family crisis that prevents you from completing a course:

• Contact us as soon as possible to discuss your situation
• We may offer to extend your course access instead of a refund
• In exceptional cases, we may approve refunds beyond the standard 30-day window

10.2 Course Dissatisfaction

If you are not satisfied with a course:

• Contact us to discuss your concerns before requesting a refund
• We may be able to recommend a more suitable course
• We may offer to exchange your purchase for a different course of equal value

11. Refund Process Details

11.1 Steps in the Refund Process

1. Request Submission: Email [email protected] with your refund request
2. Request Review: Our team reviews your request within 3-5 business days
3. Decision Notification: You receive an email with the decision and explanation
4. Refund Processing: If approved, refund is initiated within 5-7 business days
5. Bank Processing: Your financial institution processes the refund (5-10 business days)
6. Access Revocation: Course access is removed upon refund processing

11.2 Required Information

When requesting a refund, please provide:

• Full name as it appears on the account
• Email address associated with your account
• Order number or transaction ID
• Course name(s) for which you're requesting a refund
• Date of purchase
• Brief reason for the refund request
• Any supporting documentation (if applicable)

11.3 Refund Methods

Refunds will be issued to:

• The original payment method used for purchase
• The same account or card used for the transaction
• Alternative methods may be considered if the original method is no longer available (with proper verification)

12. Course Credits and Exchanges

12.1 Course Credit Option

Instead of a refund, you may choose to receive:

• Course credit equal to the purchase price
• Credit remains valid for 12 months from issuance
• Credit can be applied to any course or service we offer
• Credit cannot be transferred to other accounts or redeemed for cash

12.2 Course Exchange

If you wish to switch to a different course:

• Exchange is available within 30 days of purchase
• You must have completed less than 20% of the original course
• The new course must be of equal or lesser value
• If the new course costs more, you pay the difference
• If the new course costs less, the difference is issued as course credit

13. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under consumer protection laws, including:

• Right to return digital content within a cooling-off period
• Right to remedies for faulty or misdescribed products
• Right to fair treatment under consumer protection legislation

If local laws provide greater protection or different rights, those laws will apply in addition to this policy.

14. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Effective Date"
• Apply only to purchases made after the change date
• Not affect refund requests for purchases made before the change

We encourage you to review this policy periodically to stay informed of any updates.

15. Questions and Disputes

15.1 Questions

If you have questions about this Refund Policy or a specific refund request, please contact us before making assumptions. Many concerns can be resolved through simple communication.

15.2 Dispute Resolution

If you disagree with a refund decision:

1. Request a review by emailing [email protected] with "Refund Appeal" in the subject line
2. Provide any additional information or documentation that supports your case
3. A senior team member will review your appeal within 5-7 business days
4. The appeal decision is final unless otherwise required by law

16. Contact Information

17. Final Notes

We created this policy to be fair to both our students and our business. We invest significant resources in creating high-quality educational content, and this policy helps us continue providing excellent services while protecting against abuse.

Thank you for choosing AI Learning Hub for your educational journey. We're here to support your success.

Last Updated: January 1, 2025